The Service Community is made up of people interested in finding out more about the service industry from its participants. The Service Community aims to provide opportunities to find out what practices have worked for others, and what hasn’t worked, and why; to move away from the theory of what could be done by examining what others do and evaluate successful practices. Meetings (no fee is charged) will aim to provide content which doesn’t appear to be readily available, and to stimulate and inform in a format that is easy to access and use, and relevant to the user.” – Steve Downton

Founded by the late Steve Downton, The Service Community is a non-profit organisation that seeks to drive service improvements and innovation through collaboration. Run by service professionals for service professionals The Service Community runs a series of events across the year with expert presentations from some of the UKs leading service professionals  from a wide array of industries.

The community has over 230 members who come from the full spectrum of UK industrial organisations, many of whom are leaders in growing their business through service thinking.

Attendance is free for all Service Professionals and each event is not only a fantastic opportunity to hear of best-practices from leading industry professionals but also to network with other service professionals.

The informal leadership group are: Martin Summerhayes, Kris Oldland, Martin Gilday, Mark King, Graeme Coyne, Nick Frank, Chris Farnath, Graeme Skinner, Martin Prior, Glyn Dodd Mark Kiteley & Chris Raddats. If you want to get involved then email us on or join our linked in group The Service Community