We are very pleased to announce that the next Service Community event will be hosted by the Cambridge Service Alliance at Cambridge University on the 19th April 2018. Being at one of the world’s leading service research organisations, means that we hope to mix the very best in thought leadership, with practical hands on experiences of transforming service businesses.

We will meet at 12.00 with networking and light refreshments and the event will start at 13.00. The event will then follow our usual format, where attendees get the chance to ask deep questions to real people about real challenges in Service Transformation. We will finish at 17.00 and after we will have an aperitif.

So far confirmed we have Dr Mohamed Zaki, Deputy Director of the CSA who will be sharing his research in how manufacturing companies are developing their Customer Experience design using technologies from Big Data applications and machine learning to analyse inputs from a large number of touch-points.

Other topics we are looking at are:

  • How to develop digital solutions into the design of equipment
  • Self Service operating models
  • Creating the flexible service operation with trusted partners
  • Focusing on people and culture to develop Trusted Advisors
  • Pitfalls of Augmented reality in service

If there are any topics you are particularly interested in or would like to speak on,  please contact us at info@service-community.uk