Our next community event will be at the Atlas Copco facility at Deeside on the 16th October 2019, hosted by Ian Cockett IAS Business Line Manager – Service UK.  Atlas Copco

Atlas Copco is  global Swedish Industrial company with operations in 180 different countries with businesses in 4 key business segments,  Compressor, Vacuum, Industry and Power. The Deeside facility is part of the Industry segment and is where self pierce riveting systems and placing equipment is manufactured.

We will meet at 10.30 for registration and coffee with the event starting at 11.00 and running through to 16.00. We are just starting to put together the agenda where we will as always encourage discussions and networking. Currently it is shaping up as follows:

  • The role of Service in Atlas Copco: Ian Cockett IAS Business Line manager – Service
    Ian Cockett is an experienced Service Director having shared his experiences of leading service businesses at Bosch and Cygnet Texkimp with the Service Community. Now he has offered to the host the event and will give us an insight of how services are a key element in making businesses as ‘humble’ as fasteners and assembly solutions, so profitable.
  • How to use ‘Play’ to create more innovative and relevant Services – Yesim Kunter – Play Expert and futurist
    Yesim worked for over 12 years with leading brands such as Lego, Toys R Us and Hasbro, where she learned how to use play to supercharge innovation and look into the future. More recently she has brought these ideas into the Service Environment and runs a module on the Service Design MSc at Warwick University
  • Achieving Service Excellence using a new British Standard (PAS 280) – Phil Wardle
    Phil was with BAE Systems as they developed their Availability Services for complex weapons systems. As such he was involved with developing organisational strategy and interacting with thought leaders in the field such as Cranfield and Cambridge University in developing an understanding how to develop People, Processes and Systems to deliver outcome based services profitably. For this reason he was chosen as the Technical Author for PAS280 and played a key role in assimilating the ideas from leading thinkers in UK industry.
  • Developing a Customer Success Organisation (TBD)
  • Practitioner based discussion on a TBD topic

You can sign up to the event here  https://www.eventbrite.com/e/service-community-at-atlas-copco-tickets-61414926699

If you would like to speak at the event or would like to propose a discussion leader, please contact the event organiser, Nick Frank at info@service-community.uk