Atlas Copco is global Swedish Industrial company with operations in 180 different countries with businesses in 4 key business segments, Compressor, Vacuum, Industry and Power. The Deeside facility is part of the Industry segment and is where self pierce riveting systems and placing equipment is manufactured.
We will meet at 10.30 for registration and coffee with the event starting at 11.00 and running through to 16.00. We are just starting to put together the agenda where we will as always encourage discussions and networking. Currently it is shaping up as follows:
- The role of Service in Atlas Copco: Ian Cockett IAS Business Line manager – Service
Ian Cockett is an experienced Service Director having shared his experiences of leading service businesses at Bosch and Cygnet Texkimp with the Service Community. Now he has offered to the host the event and will give us an insight of how services are a key element in making businesses as ‘humble’ as fasteners and assembly solutions, so profitable.
- Developing a Customer Success Organisation: Laurent Winwady – Director Customer Success Europe
Customer Success is a the new sales organisation in tech companies, but in Industrial companies have been much slower. At Husky, the leading supplier of Injection Molding Systems they have introduced a Customer Success organisation in the Service world, realigning Field Service, Pro-active services and Spare Parts team into a customer success organisation. Based in Luxembourg, Laurent has been responsible for implementation in EMEA and will share his experience of the benefits of such a change, as well as the challenges.
- How to use ‘Play’ to create more innovative and relevant Services – Yesim Kunter – Play Expert and futurist
Yesim worked for over 12 years with leading brands such as Lego, Toys R Us and Hasbro, where she learned how to use play to supercharge innovation and look into the future. More recently she has brought these ideas into the Service Environment and runs a module on the Service Design MSc at Warwick University
- Achieving Service Excellence using a new British Standard (PAS 280) – Phil Wardle
Phil was with BAE Systems as they developed their Availability Services for complex weapons systems. As such he was involved with developing organisational strategy and interacting with thought leaders in the field such as Cranfield and Cambridge University in developing an understanding how to develop People, Processes and Systems to deliver outcome based services profitably. For this reason he was chosen as the Technical Author for PAS280 and played a key role in assimilating the ideas from leading thinkers in UK industry.
- Using Advanced Analytics to solve Service Problems in the rail industry – Martin Summerhayes, Head of Service Delivery & Improvement at Fujitsu UK
We hear a lot about Artificial Intelligence, but rarely do we get a chance to hear in detail, how a service business can use advanced analytics to improve customer loyalty. Martin will talk about his journey from Business Problem to developing and implementing a Data Solution that dramatically helped improve service levels.
- AI or Play: What is more important to you? A chance to discuss in small groups with your peers as well as the views of our expert presenters
- Achieving Service Excellence using a new British Standard (PAS 280) – Phil Wardle – Blackwater Innovation Ltd
Published in July 2018, PAS280 is the first BSI standard aimed at achieving operating excellence in an industrial service business. Phil was the technical author responsible for assimilating best practices developed by the leading UK companies, Universities as well as his own experiences at BAE Systems. He operates at the interface of industry, education and government as an independent consultant through Blackwater Innovation Ltd. He has a special interest in capability improvement for organisations and personnel, for example as a director of the UK Chapter of the International Institute of Obsolescence Management.
You can sign up to the event here https://www.eventbrite.com/e/service-community-at-atlas-copco-tickets-61414926699
If you have any questions about the event, please contact the event organiser, Nick Frank at firstname.lastname@example.org