Save the date: 16th Oct at GE Power

We are delighted to announce that the next Service Community Event will hosted by GE Power at their new Stafford Location on the the 16th October 2018.

The event will run from 11.00 – 16.00 and include a light lunch.

You can sign up by emailing us at info@service-community.uk

Agenda

Meet 10.30 for 11.00 Start

Welcome  from GE Power Neil Beardsmore Site Director

Creating Service focus in a successful product business

Ross Townsend – Business Manager Ishida

Ishida is already a successful packaging equipment business. Ross will share his experience of the challenges of developing advanced services in an environment where product is king. We will have an opportunity to discuss what is working, but also what is not, so this should be a great conversation for those driving change in product orientated businesses

Augmented Reality Case Study of Success

Phil Newton from British Telecom & James Doyle from Sightcall will share their experiences of developing an Augmented Reality solution for BT’s Field Service organisation

Networking Lunch

Selling Service Value

Leon Sijbers Service Director at GE Power
One of the biggest challenges of selling business is to identify and quantify the pain points in your customers. Leon is an expert in identifying these pain points and then selling value to close the service deal. He will share with us his own approach which he has developed over the past 10 years in service sales.  An excellent session for anyone developing a service sales team

Buying Advanced Services and the relevance of a new Service Standard
Keith Rushton: Ministry of Defence

This session will provide insights from one of the most sophisticated buyers of services such as a availability contracts, as to how services are bought. Keith will bring over 15 years of experience of managing service contracts sourced by the MOD from leading suppliers such as Rolls Royce, BAE and Babcock.  He will also touch on why the MOD has been so involved in a recently published British Standard ‘Through-life engineering services – Adding business value through a common framework – Guide’ (PAS280). This is a must read for all professionals involved in servitisation of industrial businesses.

Networking break

Assets & Service Data Gravity

Mark Homer: GE Digital

Vanson Bourne recently carried out a research programme  on behalf of ‘ServiceMax from GE Digital’ aimed at understanding on the importance of service data in managing assets. Mark Homer will share the results and the insights learned.

16.00 Meeting Close