The event will run from 11.00 – 16.00 and include a light lunch.
You can sign up by emailing us at firstname.lastname@example.org
Meet 10.30 for 11.00 Start
Welcome from GE Power Neil Beardsmore Site Director
Creating Service focus in a successful product business
Ross Townsend – Business Manager Ishida
Ishida is already a successful packaging equipment business. Ross will share his experience of the challenges of developing advanced services in an environment where product is king. We will have an opportunity to discuss what is working, but also what is not, so this should be a great conversation for those driving change in product orientated businesses
Augmented Reality Case Study of Success –
Phil Newton from British Telecom & James Doyle from Sightcall will share their experiences of developing an Augmented Reality solution for BT’s Field Service organisation
Selling Service Value
Leon Sijbers Service Director at GE Power
One of the biggest challenges of selling business is to identify and quantify the pain points in your customers. Leon is an expert in identifying these pain points and then selling value to close the service deal. He will share with us his own approach which he has developed over the past 10 years in service sales. An excellent session for anyone developing a service sales team
Buying Advanced Services and the relevance of a new Service Standard
Keith Rushton: Ministry of Defence
This session will provide insights from one of the most sophisticated buyers of services such as a availability contracts, as to how services are bought. Keith will bring over 15 years of experience of managing service contracts sourced by the MOD from leading suppliers such as Rolls Royce, BAE and Babcock. He will also touch on why the MOD has been so involved in a recently published British Standard ‘Through-life engineering services – Adding business value through a common framework – Guide’ (PAS280). This is a must read for all professionals involved in servitisation of industrial businesses.
Assets & Service Data Gravity
Mark Homer: GE Digital
Vanson Bourne recently carried out a research programme on behalf of ‘ServiceMax from GE Digital’ aimed at understanding on the importance of service data in managing assets. Mark Homer will share the results and the insights learned.
16.00 Meeting Close